Adjuster Assignment - by adding the port address to the adjuster profile, administrators and dispatchers can now see how far any adjuster is to the claim prior to adjuster assignment, allowing for quicker turn-around and reduced travel costs!
Scores are a way of describing evaluation criteria (or "grading standards") based on the expected outcomes and performances rather then using report based outcomes. The CAPE™ Score is the sum of the calculation of several different pieces of claim adjusting and management data! The CAPE™ Score is designed to give management a clear analysis of company and individual performance when it comes to the administration of claims processed rather than accumulating pages and pages of monthly reports. ClaimsCaddy, LLC now uses the CAPE™ Scoring module on each claim processed and breaks down the CAPE™ Score averages by insurance company, independent company and by adjuster.
When in the field the inspector can use his or her mobile deivce or tablet to:
When in the field the adjuster can use his or her mobile deivce or tablet to:
Users can now view previous claim data that match the address and zip code of a current claim. This data (including images) can be used to insure that previous assessed damage has been repaired or replaced prior to any new assessment, thereby helping to eliminate over-payment and or fraud!
Dispatchers can now assign claims to field adjusters and processors in BULK. Our system automatically scans the adjuster database for matching experience and distance from the claim. Dispatchers have the opportunity to edit all choices and mark which claims to hold or allow for assignment. Push one button and all marked claims are assigned to adjusters and processors.
Dispatchers can now re-assign claims to field adjusters in BULK. Our system automatically looks for claims that have not been accepted by field adjusters and then scans the adjuster database for matching experience and distance from the claim. Dispatchers then have the opportunity to re-assign the claim or mark any claim to hold as is. Push one button and all marked claims are re-assigned to the new adjusters.
Adjusters can now mark their license designations or experience within their profile. Dispatchers can execute a search of adjusters based on the type of claim and those that meet the experience needed to adjust the claim!
Companies now have an option to add litigation professionals to the group of professionals that can have access to claim files when necessary!
Create DIARY reminders to insure contract compliance from 1 to 10 days from last update. Option to edit the DIARY on a claim-by-claim basis incase a quicker response is required
To insure compliance during the assignment process, companies now have the option to require field adjusters to accept or reject claims that are assigned to them.
One of our most valued feature is the ability to assign adjusters, dispatchers and processors by miles in proximity from the their port address to the claim. This option alone can save companies thousands in mileage and time spent adjusting claims.
Ability to add a Mass Casualty Event such as Hurricane, Tornado, Flood etc. and track all claims by the event.
Use our exclusive customer claim submission form on your website to capture customer claims and have them imported into your ClaimsCaddy management account automatically. Your NEW customer receives a branded email thanking them for their submission and assuring them that you will contact them shortly to validate their submitted information.
Administrators can keep up-to-date on open claims via our RSS Feed. This feed reports name, address, insurance claim number and current status along with a click through to the claim detail screen that includes notes, reports, images and documents.
Create and send invoices directly from QuickBooks Online (Monthly Fee Applies To Intuit). Export your customer data (company name, contact name, address 1, address2, city, state, zip, phone and fax from ClaimsCaddy into QuickBooks Online and your ready to invoice your customer anytime of the day. Added QuickBooks Icon provided on ClaimsCaddy index for quick access to QuickBooks Online invoicing.
Create and send notes to anyone involved with the claim. Creates a log of each communication for future viewing of the claim timeline.
Dispatchers, adjusters and the insured have the option to receive updates on the claim process via email each time the claim is updated. Dispatchers and adjusters can also receive attachments via email of all images and claim documents anytime during the claim process!
ClaimsCaddy stores and manages documents within the claim archive for easy retrieval up to 10 years.
Send The Insured And Claimants A Claim Receipt Acknowledgement With Automatic Recording Of Their Response - An email can be sent to the insured requesting their acknowledgement of the new claim. When the response is received, there is no need to stop and record it, as ClaimsCaddy will auto-record it for you, including a date and time stamp making your day less stressful.
ClaimsCaddy exports to Image Servers for companies that require special delivery of digital images and documents for modification prior to archiving.
Administer the insured's claim and two additional claimants per claim file from one simple screen.
Link directly to your Google calendar or use our calendar to set and view appointments.
Insurance Company dispatchers can assign claims to independent adjusters when the workload exceeds their daily maximum! This option provides the potential for independent adjusting companies to establish new revenue sources when insurers open their claims processing to 3rd party adjusters!
Dispatchers assign claims to adjusters and when needed, can re-assign them to better manage the daily workload!
Tailored for Independent, Public, and Insurance Companies by allowing the user to customize claim and status groups to fit their particular industry!
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